Shining Mermaid
·To safeguard pet health and prevent cross-infection, all products sold are brand new and non-refundable or exchangeable. Please understand.
·Our products are handcrafted with delicate decorations. Avoid vigorous wearing and use.
·For items with removable decorations, please detach them before washing.
·For items marked "Pre Order" on the website, it indicates out of stock and will require approximately 1 month for production.
·Please ensure the size fits before placing the order.
·為保障寵物的健康，防止交叉感染，售出商品為全新商品，不退不換，敬請諒解。
·本店商品採用手工藝縫製及易碎飾品，應避免激烈穿著使用。
·部分裝飾品如可拆卸，請在洗滌前將其取下。
·網站商品尺寸或顏色上如顯示「Pre Order」字樣則代表無現貨，需要等待一個月左右的製作期。
·請確保尺寸合適後下單。
FAQ
1. Is all the product authentic?
Yes, all products are 100% authentic.
2. Where can I find the store? Is it required to make a reservation?
Our store is located in Kwai Hing. Weekday reservations are accepted. (12:0pm - 6:30pm)
Customers can read over our website and make an appointment if they are interested before coming to visit us.
3. How to define in-stock or pre-orderitem?
Each of the items for sale listed on the website are in stock.
All pre-sale items will be marked as "pre-order" in the Instagram story.
4. Can I sell my item on consignment at your store?
Consignment is restricted to items sold in our shop. (Please contact us for consignment details)
Shipping
Shipping Policy
In Store Pick Up (D2 Place One, Hong Kong)
Pick Up Time: Monday to Sunday (12pm to 8pm)
Store Location: Shop 214B, D2 Place One, Lai Chi Kok
Shipping Policy (Hong Kong/ Macau/ Taiwan)
All Items are located in Hong Kong.All orders are shipped either SF Express (COD)/ SF International (COD)The product will be dispatched within 2 working days after receiving payment. (Public holidays and weekends are not included)
International Shipping Policy
All orders are shipped by Hong Kong Post (EMS) within 1-3 working days. There will be a 350 HKD shipping fee for international shipment.Orders will not be shipped or delivered during weekends or holidays. Shipments may be delayed by one day if there is a large volume of orders. Please kindly give the delivery process extra time in transit.
Payment
Payment Method
Vsia/ Master / Payme /AlipayHK /ATM /FPS /PayPal /國內支付寶
Contact Us
Contact
Whatsapp：+852 65671415
Wechat：Mokavtghk
Instagram DM: Moka.vintage.hk
Email Address: mokavintagehk@gmail.com
Phone Number: 65671415